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Customer Service Officer - Supply Chain Department

Prime Human Resource Services (Pvt) Ltd

卡拉奇，巴基斯坦

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发布 Sep 02, 2022 692 查看

Job responsibilities:

Perform Sales and Delivery Order Management tasks
Contribute to the development of customer relationships through proactive customer communication related to order management e.g. product availability, order status, and delivery tracking
Support Credit Management, Billing, and Accounts Receivable Follow-up
Manage Master Data maintenance process to ensure effective order management
Handle customer complaints via Non-conformance Management (NCM) system Actively communicate status, investigation results, and corrective actions to the customer andensure on-time closure for non-product quality-related complaints.
Capture customer expectations / requirements and feedback to BU / Functions
Support implementation of business rules related to customer order management process
Provide order status reports and monitor customers’ order placement against sales forecast
Contribute to further development of customer care organizations in the Asia Pacific, fostering a culture of customer focus in the team
Provide monthly KPI data
Regional Coordination (emails and phone calls) for import tracking and follow-up on shipments
Communication with Customer on updates on orders, follow up on LC, update on shipment, follow-up on repeat orders.

Requirements:·

A Bachelor’s degree in business administration or equivalent; and 3 to 5 years of related experience and/or training·
Extensive experience in customer service, sales, and/or logistics·
Ability to effectively establish rapport, present information, and respond to questions from managers, clients, customers, and other stakeholders ·
Good communication skills; fluent in spoken and written English. ·
Working experience of SAP and CRM.·
Skill and ability to operate a computer and work extensively with EXCEL, WORD, and OUTLOOK·
Skill and ability to organize and prioritize work, and meet deadlines ·
Growth mindset

Pick and drop and lunch facility available.

技能

Exposure to SAP CRM Database Management Supply Chain Customer Service Logistics Consultancy

工作详细内容

工作频道:

女性工作

全部职位:

1 发布

工作时间:

早班

工作类型:

全职/长期工

部门:

Permanent Recruitment - Outsourcing

工作地址:

卡拉奇, 巴基斯坦

性别:

女性

年龄:

24 - 33 年

最低学历:

学士

学位头衔:

Supply Chain

职位等级:

资深专业人员

经验:

3年 - 5年

在之前申请:

Oct 03, 2022

发布日期:

Sep 02, 2022

Prime Human Resource Services (Pvt) Ltd

· 51-100 员工 - 卡拉奇

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We are driven by the belief that organizations deserve powerful yet flexible solutions to manage non-core but mission critical processes such as Payroll, Human Resources, Time and Attendance. With over 5 years experience in business solutions, our team has tailored a payroll service to the unique needs of small, mid-sized and large businesses. We are confident we can achieve our vision. Thanks to our singular focus on using cutting edge technology to always deliver cost effective solutions accurately & on time, allowing companies to focus on their bottom line. We do this by building value-added relationships with our clients. This means that when you partner with Prime HR, you can be confident that your payroll is accurate, on time and serviced in a way that will exceed your expectations.