。该工作已被公司管理人员暂停申请，不再接受简历投递

Customer Services Representative

Programmers Force is a Fintech development company that develops applications for large financial institutes around the world. We are the first Artificial Intelligence development Company of Pakistan. Currently our products are being used at a global level, particularly EU. We take pride in developing alternative finance applications and our own machine-learning-based fraud prediction system to minimize charge backs merchants facing online. Programmers Force has topped diversified software competitions held at global level and possess substantial talent at workplace.

We are looking for Customer Services Representative to provide technical support to users in an efficient and accurate manner. You will be considered the firm’s front liner and you will solve basic technical problems and provide support all assigned areas.

You will be working along with our IT professionals, web developers and product experts in a collaborative environment.

Requirements:

Proficiency in English preferably with British accent.
Ability to explain functions and procedures of software products to international clients
Provide first level contact and convey resolutions to customer issues
Properly escalate unresolved queries to the next level of support
Track, route and redirect problems to correct resources
Update customer data and produce activity reports
Walk customers through problem solving process
Follow up with customers, provide feedback and see problems through to resolution
Utilise excellent customer service skills and exceed customers’ expectations
Ensure proper recording, documentation and closure
Recommended procedure modifications or improvements
Coordinating with technical team and potential customers to understand the product in hand and market needs.

技能

Presentation Skills Tracking System Monitoring Ability to adapt and learn new technologies

工作详细内容

全部职位:

1 发布

工作时间:

早班

工作类型:

全职/长期工

工作地址:

拉合尔, 巴基斯坦

性别:

没有偏好

年龄:

22 - 32 年

最低学历:

学士

职位等级:

资深专业人员

经验:

2年 - 5年

在之前申请:

Jun 08, 2018

发布日期:

May 07, 2018

Programmers Force

· 51-100 员工 - 拉合尔

关注

Programmers Force is a FinTech Software Development company that develops applications for large scale financial institutions around the world. With us, you’ll get to work in multiple frameworks and learn to make them intelligent using machine learning. Our vision is to create innovative and intelligent business solutions through the development of smart web & mobile applications with a mission to support various industries in their day to day business challenges. You’ll get to work with tech geeks whose expertise include Artificial Intelligence (AI) based software, Application Programming Interface (API) development and Integration, FinTech Solutions, Enterprise Applications, Mobile App Development and Big Data Processing. With a versatile and experienced workforce, we are dedicated to introduce modern business solutions to help global businesses increase profitability and drive ahead of their competitors. From web developers, project managers, UI/UX designers to system architects, we have people who are talented, skilled and have expertise in a diverse range of competencies. We are on the hunt for candidates with technical expertise and skills required to develop and design efficient system software and applications. If you think you’ll be a good fit for our company, apply away! Programmers Force is an equal opportunity employer. We provide lucrative benefits to our employees, which include 25 paid holidays yearly, lunch, EOBI facility, flexible working hours, payment for overtime hours, indoor gaming, local and international trips, performance based bonuses, increments and promotions. We look forward to welcome you as a part of our team!