发布 Apr 22, 2022 10 查看
We are looking for highly committed individuals in multiple cities, who want to excel their career in the field of IT support.
Excellent remuneration package awaits for the suitable candidates.
Responsibilities:
- Deploy, maintain, and support company desktop computers, laptops, (mobile) telephones, and other network-attached devices.
- Provide day-to-day IT technical support for end-users of desktop applications, smartphones, tablets, printers, and computer hardware.
- Provide support to the users with remote communications and connectivity.
- Install, patch/upgrade, replace, and remediate all IT hardware.
- Perform printer maintenance and user account management.
- Exercise independent judgment consistent with guidelines standards.
- Organize and prioritize workflow to meet established SLAs.
- Document root cause of issues and suggest changes to prevent future outages.
- Maintain updated knowledge of policies, procedures, products, and activities.
- As necessary, perform other duties as required.
- Knowledge of server and network concepts or can co-ordinate/troubleshoot via call
- Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities at sites.
- Experience with Anti-spyware and Anti-virus software.
- Ability to troubleshoot issues with systems and networks using good deductive reasoning skills. (Basic Troubleshooting and Smart Hands)
Requirements:
- 1-3 years’ experience, Education, or certification in It Field.
- CompTIA/ITIL Foundation/CCNA/ certification is preferred.
- Desktop Support experience with MS Windows 7 - 10 Enterprise, MS Office 2019 – 365,
- Ability to diagnose and perform simple upgrade/repair of PC hardware.
- Maintain, inventory, troubleshoot and repair computing infrastructure and hardware including printers, workstations, switches, Wifi and VPN.
- Knowledge of IP networks, DNS, DHCP, and experience with troubleshooting all aspects of wired and wireless configurations.
- Communicate with the team to provide key problem status updates.
- Ability to respond quickly to issues or requests.
- Good written and oral communications skills with clients and management
- Ability to work with deadlines and complete tasks on time.
Prudent Business Solutions
Prudent Business Solutions was founded with the core aim of providing services to business organizations by utilizing the tool which changed the world and made it a global village. i.e. information technology. We provide Internet based cost effect solutions so that businesses can reduce their overheads resulting in the benefit in terms of financial gain.
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