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职位介绍

Saad Ahsan Immigration Law Firm is looking for a highly experienced “Manager Customer Support”. Candidate should possess strong analytical & problem solving skills.

  • One should have a good experience of using CRM portal and other related dashboards & software.
  • He should have leadership skills to efficiently manage his team and seek to improve all aspects of customer experience with the company.
  • Good Communication Skills (written & verbal) is mandatory. 

 Key Responsibilities:

  • Setting customer service standards & assess that customer's inquiries are being answered on time by the team.
  • Ensures professionalism of CRO’s and compliance of operational standards.
  • Accountable to effectively run the team of customer representative officers (CRO's) & provide appropriate solutions and alternatives within the time limits
  • Train & monitor the performance of CRO's.
  • Make sure the team's prompt response to client on company's live chat, calls, & on soial media.
  • Managing incoming calls & client's inquiries on live chat & on social media along with the team.
  • Engage in active listening with callers, confirming or clarifying the information.
  • Maintain the record of client's queries
  • Update top management about the flow of client's queries in the form of reports
  • Ability to multitask, priortize & manage time effectively

Key Requirements:

Skills: 

  •  Strong analytical & problem solving skills, Excellent Communication skills, Leadership skills, Time Management, Multitasking & Excellent customer services.

Experience:

  •  Minimum 5 years in customer services.    

工作详细内容

全部职位:
1 发布
工作时间:
早班
工作类型:
工作地址:
New Muslim Town, 拉合尔, 巴基斯坦
性别:
没有偏好
最低学历:
硕士
职位等级:
部门主管
电话预约已成功,我们的专家会在短时间内与你联系:
5年
在之前申请:
Jul 30, 2021
发布日期:
Jun 29, 2021
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Saad Ahsan Immigration Law Firm

· 11-50 员工 - 拉合尔

pSaad Ahsan Law Company/p

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