发布 Nov 06, 2021 19 查看
We are looking for Customer Support Specialists with experience of working with US clients (call Center experience and English language proficiency are a must for this job).
- The responsibilities will include resolving customer queries, recommending solutions, and guiding product users through features and functionalities.
- To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust.
- You should also be familiar with help desk software.
Responsibilities
- Respond to customer queries in a timely and accurate way, via phone, email or chat
- Identify customer needs and help customers use specific features
- Update our internal databases with useful discussions with customers
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Gather customer feedback and share with our Product, Sales, and Marketing teams
- Assist in training junior Customer Support Representatives
Requirements
- Experience as a Customer Support Specialist or similar CS role
- Familiarity with the call center and US market is a must
- Experience using help desk software and remote support tools
- Understanding of how CRM systems work
- Excellent communication and problem-solving skills
- Multi-tasking abilities
- Patience when handling tough cases
- Candidates with O and A levels background will be preferred.
SAPRO was founded to support businesses achieve and exceed their set targets in all of their back-office departments, to convert opportunities into results, to bring happiness to their internal and external stake holders and make their lives more fulfilling. After working for over a decade for companies like Cisco, Vodafone, VimpelCom and others, Shaun and Arslan decided to provide much-needed innovative services of off-shore back-office processes outsourcing with a remarkable quality and an unmatched pricing. In 2016, SAPRO was setup with just a single client and now we are providing one of the most comprehensive global business solutions for increasing revenues for the businesses and creating sustainable growth. SAPRO is leading the off-shore Business Management movement, making talent more accessible and opportunity more achievable.
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