。该工作已被公司管理人员暂停申请，不再接受简历投递
PKR. 25,000 - 30,000/Month
申请该工作
关闭职位介绍
Job Title: Shift Supervisor
Reporting to: Café Manager
Purpose:
To interact with and create lasting, genuine relationships with every guest, encouraging and earning their loyalty and repeat business and maintain a high level of service by being a leader for the baristas on shift.
Key Duties & Responsibilities:
Guest Service:
- Greet all guests with a friendly smile
- Demonstrating passion and confidence for the Second Cup Brand
- Honor guests by providing quick, friendly and genuine service
- Generates guest satisfaction; responds appropriately to guest concerns.
Product Quality
- Ensures that Baristas maintain a high level of Second Cup standards for all products preparation.
- Ensures that Baristas follows all Second Cup standard recipes at all times
- Educates guests on Second Cup products and services
Teamwork
- Communicates with coworkers & management to solve issues and prove quality & service
- Always ready to assist baristas during peak business times
- Works with baristas and management to effectively implement positive change
- Contributes to a positive work environment
- Assists in the opening and/or closing of the café when required.
Cash Handling
- Ensures all Baristas are following cash handling procedures during shifts
- Follow business procedures for handling voids and cash handling mistakes
- End of shift reconciliation of cash and register records
Job Challenges:
- Understanding features and benefits of all Second Cup products
- Memorizing drink recipes
- Face to face guest complaint issues
- Understand and troubleshoot any equipment issues
- Maintaining coffee freshness standards while also controlling waste
- Suggestive selling
- Multi-tasking (e.g. cleaning, restocking, deliveries with constant guest interactions)
- Coach, train and assist Baristas during any shifts
- Work varied hours/days based on café requirements
Required Knowledge, Skills and Abilities:
- Guest service skills (i.e. positive, caring attitude)
- Strong teamwork skills
- Cash handling, retail or food service experience preferred
- Product knowledge
- Selling Skills
- Handle multiple tasks at one time
- Maintain positive morale and professional attitude at all times
Extra Benefits:
- Salary + Daily Tip
- International Certificates
- Health Insurance
- Paid Leaves
Second Cup Coffee Co.
· 51-100 员工 - 斯阿科
pSecond Cup Coffee Co./p
