Acknowledge and resolve customer complaints.
- Develop and maintain knowledge of all services and equipment offered by the company.
- Gain an understanding of each customers circumstances.Keep record of customer interactions and transaction.
- Negotiate repayment terms that work for both customer and the company.
- Knowledge of customer services practices and principles.
- Ability to handle stressful situation appropriately.Required Skills:Excellent data entry and typing skills.
- Superior listening ,verbal and written communication skills.
- Ability to handle stressful situation appropriately.
- Computer-literate such as (Microsoft excel&word)