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职位介绍

  • To rigorously implement all operations and quality norms at the call center.
  • Ensure all customer services representative are regularly trained to support all customer queries, for desired service and quality.
  • Ensure delivery of quality services to all customers at all times.
  • To manage customer escalations and see that they are dealt with in a timely manner.
  • To engage with the customers to proactively resolve issues that may arise through a quality customer excellence and service platform.
  • Plan for the daily rostering and floor management of call center staff.
  • Responsible for the performance management and competency building activities of the team. To manage all staffing, performance management and engagement for the team.
  • To ensure generation of daily, weekly and monthly MIS and reports.
  • Implement all call center operations and quality norms.
  • Delivery of Quality Services to Customers.
  • Daily Rostering and Floor Management.

Required Skills:

  • Good Knowledge of Call Center and quality operations.
  • Good communication and interpersonal skills.

工作详细内容

全部职位:
1 发布
工作时间:
早班
工作类型:
工作地址:
性别:
没有偏好
年龄:
25 - 35 年
最低学历:
硕士
职位等级:
资深专业人员
电话预约已成功,我们的专家会在短时间内与你联系:
5年
在之前申请:
Sep 18, 2021
发布日期:
Sep 08, 2021
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SEEDCRED Financial Services Limited

· 101-200 员工 - 伊斯兰堡

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