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职位介绍

American TelePhysicians A USA based innovative health care organization is looking for experienced, enthusiastic and passionate Non-Muslim customer service representative for Night shift in Lahore office

Candidate having prior experience in healthcare industry would be a plus and highly preferable. The successful candidates shall be responsible for managing both inbound and outbound customer calls and, utilizing company policies to solve customer issues and directing calls to the managerial team when necessary. Our Call Center Representatives are often the very first point of contact for our valuable customers, so we are interested in hiring individuals with a commitment to customer satisfaction and an ability to make quick and accurate decisions.

Responsibilities:

  • Answering queries through inbound and outbound calls about Healthcare Solutions.
  • Utilizing company policies to solve customer issues and directing calls to the managerial team when necessary.
  • Mollify and diffuse client problems through effective listening skills, positive action, information gathering and/or ticket escalation.
  • Promotes and maintains a high quality, professional, service-oriented company image among users.
  • Performing the role of primary support liaison between company and customer
  • Build and manage a professional team of call center representatives and supervise overall customer care operations 

Requirements:

Ideal candidate for this position should have at minimum following skills and capabilities:

  • Should have strong communication, interpersonal and organizational skills along with the willingness to adjust to a fast-paced work environment in a growth-oriented company.
  • Excellent communication skills in both English and Urdu languages.
  • Strong phone and verbal communication skills along with active listening.
  • Identifying customer's needs, clarify information, research every issue & providing solutions or alternatives.
  • Customer focus and adaptability to different personality types
  • Familiarity with CRM systems and practices, and perform accurate and prompt data entry into the system to keep each customer record updated
  • Ability and will to quickly equip and train themselves about healthcare industry dynamics

Industry: Healthcare / Hospital / Medical

Total Positions: 01

Job Shift: Night (8pm to 4 am) 

Minimum Education: Bachelors

Salary: Market Competitive

Experience: 1 to 6 Years

工作详细内容

全部职位:
1 发布
工作时间:
晚班
工作类型:
工作地址:
Faisal Town, 拉合尔, 巴基斯坦
性别:
没有偏好
年龄:
20 - 30 年
最低学历:
学士
职位等级:
资深专业人员
经验:
1年 - 6年
在之前申请:
Jul 13, 2021
发布日期:
Jun 14, 2021
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· 11-50 员工 - 拉合尔

Universal digital healthcare is the provider of innovative health information systems and services that transform the administrative and clinical operations of healthcare organizations. We provide best practice healthcare solutions tailored to meet organisational requirements.

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