。该工作已被公司管理人员暂停申请，不再接受简历投递

Customer Services Officer

We are looking for a customer service officer with good communication skills and a great work ethic to join our team. As the customer service officer, you will work directly with customers to meet their needs, answer their questions and provide support. You must also be a keen note-taker who is adaptable and optimistic.

Responsibilities & Duties

You will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems.
Generate sales leads. Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies

Take the extra mile to engage customers.