Job Role

We are looking for a Customer Service Executive to become part of a busy and growing team. The successful applicant will help to manage the day to day customer service enquiries generated from our website and online marketplace platforms. You will be answering daily communications (emails, chat & phone) regarding technical and non-technical questions about the products on sale and return authorisation requests.

Responsibilities

  • Handling email/telephone enquiries in a polite and friendly manner
  • Establish and maintain effective working relationships with co-workers, supervisors and customers.
  • Accurate information recording on customer contacts received, and where required maintain detailed and in-depth records.
  • Answer a high volume of calls, emails and instant chat messages from customers and maintain a rapid response rate according to agreed standards.
  • Provide information on products and services to customers
  • Good I.T knowledge, happy to work with databases or sales systems

Requirements

  • Proven customer service experience (written and verbal)
  • Fluent in British English with high levels of grammar, listening and verbal skills to facilitate exceptional customer service correspondence
  • An open, honest, enthusiastic and resilient approach
  • Good prioritisation skills – putting customers first.
  • Highly developed questioning and listening skills
  • Exemplary telephone manner, comfortable using various social media platforms and the ability to quickly tune into customers’ needs.

Personal Qualities

  • Excellent communication
  • Attention to detail
  • Polite & Friendly

技能

工作详细内容

全部职位:
10 发布
工作时间:
早班
工作类型:
性别:
没有偏好
最低学历:
中级/A级
学位头衔:
Intermediate / A-level
职位等级:
入门级
经验:
� 经验 - 少于1年
在之前申请:
Dec 19, 2016
发布日期:
Nov 19, 2016

Silver Communications

· 2001-2500 员工 - 费萨拉巴德, 古杰拉瓦拉, 拉合尔, 姆坦

Silver Communications

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