The Assistant Manager will be responsible to manage the day shift in coordination with the call center Manager. Responsible to submit daily reporting of all work load between evening and day shift. Manage staff of 8-10 resources during the day shift. Must have command over excel, word, power point presentations. Must have excellent written/spoken communication skills to communicate via email/reports. Ability to handle HR related issues. Direct reporting to the call center manager and CEO.
Business process outsourcing (BPO) is an essential strategy for companies looking for ways to achieve high performance by managing costs, reducing risk, promoting collaboration and transparency. Outsourcing continues to evolve from being perceived as a short-term cost-cutting exercise to driving long-term efficiencies and sustainable success; and from single non-core activities to multiple critical processes requiring specialist expertise. Simpex has developed expertise in managing non-core areas of a business function and can be your partner in the effort to improve productivity and achieve lower costs. Simpex has a proven track record of providing custom application development and maintenance services to clients across a number of different industries. We provide end-to-end offshore development solutions from requirements gathering to application design and development to application maintenance and support. Our expertise includes but not limited to application development platforms such as Visual Studios (.NET), J2EE, php, etc. One key attribute of our application development process is our flexible, customized approach to each project and customer need. All businesses today are cost conscious. The evolving landscape of application development has made finding the balance between delivering real business value and it associated cost a real challenge. Therefore, it is imperative that application development process is smart with a focus on today and an eye on tomorrow.
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