。该工作已被公司管理人员暂停申请，不再接受简历投递
发布 May 17, 2022 8 查看
- The DevOps Engineer is responsible for providing frontline technical support and troubleshooting customer-reported issues.
- The ideal candidate is proactive, self-motivated, autonomous, who takes pride of ownership in their work product.
- We are looking for someone who is highly energetic, entrepreneurial, technical, with the ability to think quickly in a customer-success-oriented environment.
Essential Job Functions:
- Monitor for incoming tickets and respond appropriately as soon as possible ensuring that appropriate SLAs are met
- Providing first response and Requesting log files or diagnostics
- Handling tickets with simple requests/questions to resolution
- Finding/assigning an owner for all other tickets
- Ensure that issues are resolved quickly while achieving the highest level of customer satisfaction
- Advocate for the customer. Build positive business relationships with customers in order to understand and assess their needs and objectives
- Foster proactive assistance through Technical/Strategic Support, and Services as appropriate
- Reproduce customer issues and log tickets as necessary
Technical Requirements:
- 3 years of Technical Support experience
- 0-2 years of experience in Linux Administration
- Proficiency in Linux Programming
- Software development or scripting experience in PHP/Java/Python/Ruby
- Experience with DevOps tools would be an additional advantage
- Knowledge of working on AWS or Azure
Smart Placement Pvt Ltd
· 101-200 员工 - 伊斯兰堡
Smart Placement established Search Recruitment firm, dealing with Technology, Engineering, call center, Health Care, Construction and many others.
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