发布 Apr 17, 2019 19 查看
We are a Managed IT Services company, since 1996 we have managed and maintained IT infrastructure for many medium & enterprise companies. We are currently looking for candidates with the highest regard for customer service, manage multiple projects (multi-task) We are looking for our next employee who is a true professional. If you possess these qualities and have solid work ethics and experience, we are very interested in speaking with you
- Work on preparing multiple quotes for clients for computer hardware and software
- Present quotes to clients and follow-up with clients.
- Maintain hardware and software warranty, support and licenses for our clients
- Once the quote is approved, order hardware and software
- Manage and maintain good relationship with vendors
- Stay on top of the order by tracking order and provide ETA for all orders
- Regularly update clients with their order status
- Order office refreshments
- Order and manage office inventory, tools and equipment
- Multitasking with quotes and orders.
- Assign service request (tickets) and stay on top of tickets
- Assist with scheduling resources
- Order/maintain/organize/document software and hardware warranty and licenses
- Documentation is extremely important
- Willing to work from 9pm – 6am Pakistan time
Education, Experience, Skills and Attributes:
- BA/BS or Equivalent
- Experience with Microsoft Project
- Experience w/ ticketing & quotation Apps i.e. ConnectWise and QuoteWerks or similar
- Experience with scheduling resources, High Tech experience.
- 5+ years plus of customer support experience.
- Above average knowledge on MS Office Suite, Project, Visio, Excel, and Outlook. Above average knowledge on Internet and intranet.
- Excellent organizational skills, multi-task and prioritize in a fast paced office environment
- Ability to exercise sound decision-making and good judgment.
- Demonstrate strong initiative; positive, outgoing and upbeat attitude.
- Attention to detail and high level of accuracy while performing job duties.
- Experience working with Confluence
- Maintain and organize documents on file servers and confluence
- Excellent overall communication skills, able to provide a high level of customer service.
- Ability to work collaboratively and professionally internally and vendors or others. Ability perform under pressure, presentable and be able to interact with clients
Soft Source Pakistan
Soft Source Inc., a US SBA Certified 8(a), Georgia Corporation, was established on February 4, 1999 as a platform to provide value added services in plant engineering design support services in structural engineering, nuclear engineering, instrumentation control engineering, plant commissioning and start up services. Soft Source Inc.�s core strength derives from 50 plus years of combined industry experience of its key executives in engineering design, construction and management of nuclear and fossil power plants projects. Today the company works in three primary areas: Nuclear and Fossil Power Generation, Instrumentation and Control, and Petrochemicals.
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