。该工作已被公司管理人员暂停申请，不再接受简历投递

Customer Support Associate

Soloinsight Pvt. Ltd.

发布 Jul 13, 2017 6 查看

Keep close liaison with the customers and provide best possible service to keep them satisfied.
Constant monitoring of the system for multiple clients and report in case of any error observed.
Prepare and manage schedule for all planned maintenance/updates for the clients.
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Must coordinate between different teams for timely and accurate resolutions of the highlighted issues.
Respond to customers through email, chat & phone for the resolution of their queries.
Ability to multi-task in a fast-paced environment with rapidly changing priorities
Share daily performance report with the team lead.

Skills:

Individual having the Ability to read, write, and speak English fluently with good American or Neutral accent “ONLY”.
Exceptional engagement and communication skills.
People friendly, disciplined, organized and dedicated.
Proven ability in managing and fostering relationships.
Attention to detail and ability to participate in overall customer relationship management activities
Process driven. Analytical thinker. High degree of initiative and ownership

工作详细内容

全部职位:

1 发布

工作时间:

早班

工作类型:

全职/长期工

部门:

Sales and Customer Support

工作地址:

拉合尔, 巴基斯坦

性别:

没有偏好

最低学历:

学士

职位等级:

资深专业人员

经验:

2年 - 3年

在之前申请:

Aug 14, 2017

发布日期:

Jul 13, 2017

Soloinsight Pvt Ltd is a subsidiary of SoloInsight Inc, USA, provides technology solutions using an identification platform of integrated software and sensors to help customers manage critical resources – security, personnel, assets, and visitors – while maintaining compliance. Through 10 years of engagement with our customers, we have crafted accurate, swift, and elegant recognition solutions