Our Customer Service department is looking for a passionate and experienced individual to join us as a Customer Support Executive.
- Understanding the products and services provided by the company.
- Supporting the customer through an email ticketing system and chat support.
- Resolving customer complaints and queries.
- Providing detailed information to customers.
- Maintaining records of each complaints for future reference.
- Informing the Development department with complaints.
- Work on exceptional customer service and satisfaction.
- Following up with customers for any further information.
- Taking feedback from the customers.
- Negotiating the terms and conditions with the customer.
- Contributing the work to the company’s knowledge base.
- Maintaining a healthy relationship with the clients.
- Adhering to the company’s rules and regulations.
- Bachelor’s degree in in any related field.
- 1 years of experience working as a Customer Support Executive or a similar position in the Customer Service department.
- Exceptional verbal and written communication skills.
- Phenomenal conflict-resolution skills.
- A customer-oriented individual.
- Excellent negotiation and sales skills.
- A quick learner and exceptional ability to make decisions.
- 1 Year Experience Preferable