Associate, Credit Client Support

Important Note:

After submitting the application, you will be redirected to complete the Pymetrics test. It is mandatory to complete this assessment test.

Kindly take care of below while attempting the screening questions during application submission

• Relocation - "Yes" if you’re nonlocal to the given position location and "Not Applicable" if you’re local to the position location 
• "Yes" if you are willing to work in rotational shifts (including night shifts as per business requirement)

The Role: Associate, Credit Client Services

Grade: (relevant for internal applicants only) 07

The Location: Islamabad, PK

The Team: As a member of the Credit Client Services team, you will serve as an expert on Credit Ratings, Credit Analytics, and the Market Intelligence Platform. Credit Client Services interacts with many internal teams, including Commercial, Product, Content and Technical Support.

The Role: Client Service Associates are the first point of contact for our clients. You’ll work with them personally to help optimize their workflows and streamline their research and data analysis needs.

The Impact:

• You will contribute to the team and company in a substantial way by answering client queries while showcasing your vast knowledge of our tools, data and the industry we cover.

• Your position is critical in helping clients navigate and extract data from the S&P Global Market Intelligence product range. Combining an expertise in our products with a deep understanding of who our clients are and how they use our tools, as a Credit Client Service Associate, you will be a consultant providing the best and most efficient ways for our clients to achieve quality results.

• On completion of internal training, the role will also include proactively reaching out to clients to deliver training on our various product offerings. This involves developing an understanding of the client’s workflow and providing tailored assistance to help clients maximize their usage of the S&P Global Market Intelligence product range.

What’s in it for you: 

• This position provides an excellent opportunity to build on your existing financial knowledge and skillset with possibilities for future career progression.

• Join a team that involves working closely with clients and includes continuous training with industry leaders in credit, analytics and research. You will have on-the-job learning and experiences that covers a comprehensive curriculum focusing on a variety of areas including Credit Ratings, Research, Credit Analytics, Capital Markets and the S&P Global Market Intelligence Platform.

• Beyond learning how to communicate with clients, you will also receive deep-dive training on our data and content, learn about our customer segments and gain exposure to additional S&P Global platforms. Participants must successfully complete required certification exams along with a rigorous evaluation process that will test your skills and capabilities.

Responsibilities:

• Respond to inquiries for ratings clients

• Provide professional, timely, quality support of our credit based products

• Recording accurate and timely tracking of client issues within our Client Relationship Management system

• Documentation of newly found solutions and product updates

• Collaboration with internal teams across the organization to route client concerns, improvement requests and sales leads

• Staying current on existing and newly developed product offerings

What We’re Looking For:
Basic Qualifications:

• Minimum of Bachelor’s degree in Finance, Business, Accounting, Economics or related field

• Fluency in English at advanced level (written and oral)

• Excellent written and verbal communication and presentation skills

• Ability to multitask effectively, prioritize work and pay strong attention to detail

• Team-player mentality with collaboration and interpersonal skills

• A passion for working in the financial services industry, building relationships with finance professionals and flexible to changes in a dynamic environment

• Experience with Outlook, Word, Excel, and PowerPoint

Preferred Qualifications:

• Knowledge of investments including fixed income, private equity, public equity, ETF’s, mutual funds, commodities.

• Proficiency with Capital IQ Platform/Products, especially RatingsDirect and Credit Analytics.

About Company Statement:
At S&P Global Market Intelligence, we know that not all information is important—some of it is vital. Accurate, deep and insightful. We integrate financial and industry data, research and news into tools that help track performance, generate alpha, identify investment ideas, understand competitive and industry dynamics, perform valuation and assess credit risk. Investment professionals, government agencies, corporations and universities globally can gain the intelligence essential to making business and financial decisions with conviction.

S&P Global Market Intelligence is a division of S&P Global (NYSE: SPGI), which provides essential intelligence for individuals, companies and governments to make decisions with confidence. For more information, visit