Scrum Master

S&P Global Corporate

The Role: Scrum Master

Grade: 8

The Location: India - Virtual

The Team: The People Technology team works to enable and shape S&P Global’s people experience, business processes and service model. Building off the People Team’s movement to working in an agile mindset, behavior and approach, this team will be responsible for key, prioritized projects to drive value to the business and respond to critical business needs, maintaining the regulatory/legal changes for the People technology and driving simplification for people managers and people in completing people processes while delivering a delightful experience. Like other technology groups at S&P Global, they will tackle problems breaking down ambiguous, unstructured problems and working with the People function and our business leaders to come to creative, innovation solutions. Also, the Agile methodology will push teams to speed, engage the capabilities of the whole team and put people first in all they do.

The Impact: HRT Scrum Master will be acting as a consultant to the People team, the People Technology team will create and execute strategies to meet business and people experience needs. The team will analyze challenges, prioritize issues, collect, and analyze data, and develop and implement innovative technology solutions while staying true to a lean and global mindset.

What’s in it for you:  The HRT Scrum Master will contribute to and support the execution and configuration for the HR Technology. They will be responsible for supporting the planning and management of configuration based on User Stories, Change Requests, Agile Projects, etc.

Responsibilities:

• Guide business and People stakeholders through Workday Release functionality and review to determine what optional functionality will be turned on with each Workday release within the Agile Methodology
• Collaborate with key stakeholders to help design and drive the functional definition of a solution that meets the program level objectives and vision
• Conduct interviews and requirements workshops with a cross-discipline team to elicit understanding of business needs, persona mapping, experience/user journeys, and dependency mapping
• Write unambiguous, testable requirements with clear acceptance criteria; act as integrated scrum team member to assure requirements are understood fully; work with Architects in defining non-functional requirements
• Manage service requests, issues and defects and escalated cases in relation to Workday and ensure SLAs are adhered to
• Manage the overall People Technology backlog through ServiceNow and Azure Devops, ceremony (meeting) cadence, and overall metrics.
• Manage and organize CR pipeline and sprint planning/capacity for the Workday configuration team
• Support UAT activities by providing insights on test cases and data to test the break/fix or new functionality
• Conduct root cause analysis to determine appropriate action plans for issues/breaks and determine impacted employee list
• Effectively support and deliver Agile HR and Scaled Agile methodologies and ceremonies for backlog management, product increment sessions, and story refinement.
• Support and assist the People Technology and Purpose team through US Hours

Skills and Knowledge:

• At least 2+ years of relevant HR Systems and Processes
• At least 2+ years of relevant Agile, Scrum, sAFE (Scaled Agile) Project/Program Experience
• Strong Analytical and reporting capabilities (Microsoft Office Suite: Excel, PowerPoint, and Visio, Azure DevOps)
• Strong Problem solving and issue resolution of technical issues and items
• Strong written and verbal communication skills
• Ability to manage multiple high-priority assignments while meeting deadlines and quality standards
• Ability to effectively demonstrate time management and organizational skills
• Ability to contribute and actively engage within the organization
• Ability to willingness to upskill/train on various Workday modules and other S&P Global People Team systems
• Ability to demonstrate problem solving and proactive thought within finding solutions

About Company Statement:

S&P Global delivers essential intelligence that powers decision making. We provide the world’s leading organizations with the right data, connected technologies and expertise they need to move ahead. As part of our team, you’ll help solve complex challenges that equip businesses, governments and individuals with the knowledge to adapt to a changing economic landscape.