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职位介绍

Job Description

 To Handle Customer queries via emails and Live Chat

- To Receive Customer Complaint TTs (Trouble Tickets)

- Able to Give front end resolution dealing with increasing number of mails on daily basis

- To Conduct technical analysis of complaints for proper resolution

- To Coordinate and follow up on current issues with associated departments

- Manage resolution within defined timelines associated with a complaint category

Requirements

- Bachelors degree in Computer Science

- Excellent Written Communication in English

- Exhibit excellent client engagement, communication and team member skills

- Typing Speed should be at least 40 - 50 wpm

- Exposure to ticketing system and live Chat for customer support will be preferred but not required

工作详细内容

全部职位:
4 发布
工作时间:
晚班
工作类型:
工作地址:
Cavalry Ground, 拉合尔, 巴基斯坦
性别:
没有偏好
年龄:
20 - 30 年
最低学历:
学士
职位等级:
入门级
经验:
Fresh - 2 Years
在之前申请:
Aug 19, 2017
发布日期:
Jul 19, 2017
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Sparkeye Technologies

· 11-50 员工 - 拉合尔

We provide full range of custom software development services from IT consulting, software engineering, solution design, software product development to integration services, software maintenance and support. With SPARKEYE TECHNOLOGIES as software development provider our clients get industry-leadin ...阅读更多

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