发布 Jul 19, 2017 5 查看
Job Description
To Handle Customer queries via emails and Live Chat
- To Receive Customer Complaint TTs (Trouble Tickets)
- Able to Give front end resolution dealing with increasing number of mails on daily basis
- To Conduct technical analysis of complaints for proper resolution
- To Coordinate and follow up on current issues with associated departments
- Manage resolution within defined timelines associated with a complaint category
Requirements
- Bachelors degree in Computer Science
- Excellent Written Communication in English
- Exhibit excellent client engagement, communication and team member skills
- Typing Speed should be at least 40 - 50 wpm
- Exposure to ticketing system and live Chat for customer support will be preferred but not required
Sparkeye Technologies
We provide full range of custom software development services from IT consulting, software engineering, solution design, software product development to integration services, software maintenance and support. With SPARKEYE TECHNOLOGIES as software development provider our clients get industry-leading innovative solutions to handle all their business issues. At SPARKEYE TECHNOLOGIES, we have expertise in comprehensive software, custom solutions and tools development which help both small companies and large enterprises in business process automation, increasing employee efficiency and reducing costs. Our business software development approach allows us to create highly expendable, modular and stable software.
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