发布 Sep 06, 2022 252 查看
- Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
- Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
- Building lasting relationships with clients and other call center team members based on trust and reliability.
- Utilizing software, databases, scripts, and tools appropriately.·
- Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
- Making sales or recommendations for products or services that may better suit client needs.
- Taking part in training and other learning opportunities to expand knowledge of company and position.
- Adhering to all company policies and procedures.
Call Center Representative Requirements:·
- High school diploma or equivalent.·
- More education or experience may be preferred.·
- Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.·
- Understanding of company products, services, and policies.·
- Proficiency with computers, especially with CRM software, and strong typing skills.·
- Ability to ask prying questions and diffuse tense situations.·
- Strong time management and decision making skills.·
- Adaptability and accountability.·
- Fluency in multiple languages may be desired.·
- Educational Background with IT is plus
工作详细内容
Diversity Inclusion:
p• Headhunting. • Responsible for effective and fast recruitment processes both internally and externally for all level of positions. • Recruitment tools (LinkedIn, HR Forums, and Job Boards etc.) • Executing pre-screening and/or phone/face to face interviews. • Providing support in assessment process. • Coordination with universities to execute on-campus recruitment activities. HR Operations: • Ensuring that all relevant details are added to the HR database and circulated to the relevant persons. • Ensuring that employees’ leave and attendance record is properly maintained in implemented system TimeTrax. • Ensuring that company-wide implemented HR systems are accurate and updated all the time. • Updating and maintaining employees’ personal files all the time. • Updating and maintaining documented HR Processes. • Ensuring that employee contracts/confirmations are reviewed and processed in a timely manner in HR Suite. • Coordinating with Manager Finance to ensure that employees have insurance coverage and that EOBI and other government dues are being paid on their behalf. • Coordinating employee orientationinitiation into the company. • Conducting exit interviews of employees leaving the company. • Preparing monthly management reports on HR function in the company. • Maintaining statistics related to employee recruitment and turnover function in the company. • Observing and reporting the security breaches within the workplace. • Any other task assigned by the Manager/p
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