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职位介绍

As our GTAC Lead, you will be responsible for Managing a Team and ensuring all issue and complaints are handled within agreed SLAs. You will be interacting with the Developers for the Enablements and Rectifications. You will also be reverse engineering and troubleshooting complex application architecture from documentation and requirements baseline when available. Your responsibilities are as per below:

  • Troubleshoot interworking issues with upstream Systems along with legacy diamter based legacy telco solutions.
  • Audit, Followup and handle daily operations support tasks in a 24*7 environment.
  • Participate in solution design and development for expansion and rollout.
  • Perform analyze and review applications being released into production.
  • Perform UATs, FTs and NFTs.
  • Define, execute and govern Backup/Restoration procedures for disaster management.
  • Support QA and Customer Support Teams for operations, testing, and customer escalations.
  • Interact with peer departments on the knowledge transfers, Enablements and feedbacks for improvement

工作详细内容

全部职位:
1 发布
工作时间:
早班
工作类型:
工作地址:
性别:
没有偏好
最低学历:
学士
职位等级:
资深专业人员
经验:
5年 - 6年
在之前申请:
Jul 02, 2021
发布日期:
Jun 01, 2021
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Syscom Pakistan

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Syscom Pakistan