。该工作已被公司管理人员暂停申请，不再接受简历投递

Assistant Manager (Outsourcing/Customer Services)

Assistant Manager (Outsourcing) at Systems Limited focuses on all aspects of customer satisfaction and care as well as the supervision of our dedicated Customer Service Associates. The positions is responsible to foster positive relationships with our clients, using the most efficient ways to deal with customer complaints, queries or concerns.

Responsibilities:

Own and manage the assigned projects using the efficient project management techniques
Oversee the customer service team
Manage and train Customer Associates
Set customer satisfaction goals and work with the team to meet them on a consistent basis
Interact with customers, responding to their questions and guiding them to the appropriate service
On-board new employees and train them based on your expertise and skill set

Requirements:

Technical skills:

Project management
People management

Management / Interpersonal Skills:

Leadership skills
Analytic and decision-making skills
Communication skills
Presentation skills
Focus, confidence and ability to drive the team
Ability to set expectations and manage conflict

Other:

Must be flexible with rotational shifts.
Should have at least 3 years of experience in BPO project management.

Academic Qualification(s):

Graduate from a reputable university.
Professional course(s) in Project Management.

技能

Relations Management BPO Supervision Skills Offshore Outsourcing Management Control

工作详细内容

全部职位:

2 发布

工作时间:

晚班

工作类型:

全职/长期工

部门:

Out Sourcing

工作地址:

卡拉奇, 巴基斯坦

性别:

没有偏好

最低学历:

学士

职位等级:

资深专业人员

经验:

5年 - 8年

在之前申请:

Jan 31, 2020

发布日期:

Jan 01, 2020

Systems Ltd

· 2001-2500 员工 - 卡拉奇

关注

Systems Limited was established in 1977 as Pakistan's premier software house and technology based solution provider. Since its inception, it has grown and progressed to be at the center stage of information and technology, providing effective computing strategies and solutions to Private and Government Organizations. Systems Limited has played a major role in some of the largest IT projects in the country. Internationally, the Company has established itself as a key player in the critical market segments of United States, providing services & products to a growing list of corporate clients. Our diverse expertise extends beyond deployment to provide operational, maintenance, support and business outsourcing services. Our Technology Specialists have years of experience delivering successful solutions based on Microsoft, Oracle, IBM and Java-based technologies. Systems Limited is a fully employee-owned company representing a greater employee commitment to successful solution delivery. There are over 3000 professionals in our 5 offices in Pakistan,1 in India and 2 offices in United States.