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职位介绍

Quality Assurance Analysts ensure the quality of the delivery of our services to our existing and potential clients.

Responsibilities:

  • Continuously monitor and evaluate the performance of the Customer Services Representatives and Quality Control team, as per the quality matrix.
  • Coach and share timely feedback with the team for improvements and corrective actions.
  • Participate in the client calls and management meetings.
  • Identify the training gaps, design and deliver customized training to improve the areas of development.
  • Ensure the achievement of established quality benchmarks.
  • Research on the best quality standards and continually refine the quality practices to increase the customers’ satisfaction.
  • Ensure compliance with all company policies, procedures and practices.

Requirements:

  • Bachelor’s degree
  • MS Office skills 
  • Excellent English communication skills
  • Strong analytical and problem-solving abilities.
  • At least 2 years customer services experience, ideally with quality assurance experience.
  • Willing to work as per the US working hours

工作详细内容

全部职位:
10 发布
工作时间:
晚班
工作类型:
部门:
QA
工作地址:
性别:
没有偏好
年龄:
19 - 35 年
最低学历:
学士
职位等级:
资深专业人员
经验:
Fresh - 2 Years
在之前申请:
Dec 27, 2019
发布日期:
Nov 27, 2019
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Systems Ltd

· 2001-2500 员工 - 拉合尔

Systems Limited was established in 1977 as Pakistan's premier software house and technology based solution provider. Since its inception, it has grown and progressed to be at the center stage of information and technology, providing effective computing strategies and solutions to Private and Govern ...阅读更多

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