HelpDesk Pre - Sales Engineer

This role is based in Karachi, Pakistan, and reports directly to the SVP - Sales & Support based in Dubai, UAE.

Job Description

The Helpdesk Pre-Sales Engineer is responsible for maintaining solid technical understanding of products in conjunction with business benefits of the Vendor to be able to support Tech Access Sales. This position will also involve working together with the Vendor teams, TA Sales Managers, Products teams, Senior Presales and Partners to establish and understand the Customers’ requirements and to provide the necessary solutions.  The job will require occasional overseas travel for training purposes. The person will require to work on a roster system as agreed with the Helpdesk Manager to cater for different regions.

Key Duties and Responsibilities

• To provide quotations and architectures to TechAccess authorized partners in the region.
• Actively providing  technical knowledge to steer Partners and ensuring business requirements have been met on the technology side, through excellent understanding across the product range and appreciation of cross-product impacts.
• Maintaining an awareness of product positioning with the ability to compare Vendor  products with competitive products, as well as the ability to communicate the benefits of the Vendor to partners.
• Assisting Sales in developing complex deals by identifying the appropriate Vendor solutions to meet the Customers’ requirements.
• Helping to write RFPs, Tenders, Solution Write-ups and Competitive Analyses with the help of senior staff at TechAccess.Ability to place and process orders.
• Company will ask to work on different products if necessary.
• Product Certification and Training will be provided and needs to be completed on a regular basis.

Qualifications

• Bachelor’s Degree in Business Computing or Certificate, Computer Science will be an advantage.
• 1-2  years technical experience of IT products and solutions.
• The person will require a valid Passport.
• Strong interpersonal and communication skills.
• Good knowledge of Microsoft office products such as MS Word and Excel.
• Strong analytical skills.
• Strong Team player.
• Fluency in English.

Brief Company Profile

Tech Access is a leading value-added IT distributor, providing end-to-end business solutions to the enterprise and mid-market sectors. Headquartered in Dubai, with branch offices in Riyadh and Cairo, our operations extend to over 17 countries across the Middle East, Levant and North Africa. We provide IT products and solutions from the most innovative, networking, storage, hardware, software and security vendors in the industry.With a wealth of experience we are uniquely positioned to offer our channel industry-leading support as they take complex enterprise solutions to market.We believe in the "Test before you Invest" approach for IT procurement and have invested in a multi-million dollar Technology Center for potential customers to evaluate best of breed IT solutions before making their capital investments. Their technology offerings include infrastructure, data management, application management, security, business intelligence, outsourcing services, storage and IT consulting.We have established a very elaborate and a highly successful distributorship for world class IT vendors such as Hitachi Data Systems, HPE, Unify, Informatica, BMC Software, Nodes Agency, Lumen Data and Horton Works in the MENA region. Tech Access provides a focused support in sales, pre-sales, including architectural consultancy, post-sales and Professional Services to the resellers / end-users. Besides looking after the distribution and logistics network across the region, we also carry out “value added” functions such as recruiting, developing, managing, supporting and supplying System Providers, Solution Providers and Solution Associates with products, pricing, credit terms, financial assistance, technical support, configuration services and continuous product and market information that eliminate the gap between demand and supply.