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Customer Support Representative - Inbound Sales

Tech Line

发布 Jun 22, 2020 7 查看

PKR. 25,000 - 30,000/Month

Company Overview:

Techline Pakistan is a leading AI based IT company aims to deliver superior IT Solutions to top tier domestic and international customers.Currently we are serving our clients in the area of AI, Big Data, Fintech and Block Chain Services around the globe.We take pride in developing alternative finance applications and our own machine-learning-based fraud prediction system to minimize chargebacks merchants facing online.With the core objective of serving the planet, we improve the use of technology integrated with human potential.With over 1000 employees across the country, we offer individuals a variety of career development paths that enable them to contribute to our company goals as well as their professional development.Our attractive HR policies and inclusive work environment make us an employer of choice.

Job Over View:

We are looking for a Customer Support Representative (Inbound Sales) to provide technical support to users in an efficient and accurate manner.You will be considered the firm’s front liner and you will deal with client inquiries and technical problems through online communication platforms.

Skills & Requirements

Proficiency in English with British accent preferred
Excellent English writing skills
Ability to explain functions and procedures of software products to international clients
Provide first level contact and convey resolutions to customer issues
Properly escalate unresolved queries to the next level of support
Track, route and redirect problems to correct resources
Update customer data and produce activity reports
Walk customers through problem solving process
Follow up with customers, provide feedback and see problems through to resolution
Utilize excellent customer service skills and exceed customers’ expectations
Ensure proper recording, documentation and closure
Recommended procedure modifications or improvements
Coordinating with the technical team and potential customers to understand the product in hand and market needs.

Must have:

Strong communication skills
Advanced troubleshooting and multi-tasking skills
Customer service orientation
Good communication and presentation skills
Experience in working as part of a team
Ability to adapt and learn new technologies
BS degree or equivalent

Perks and Benefits

25 paid holidays yearly/ leaves can be encashed as well.
Lunch provided.
EOBI Facility
Medical Insurance.
Life Insurance.
Flexible Working Hours.
Payment for Overtime.
Enjoy your weekend, we work on weekdays only!
Indoor Gaming - Perfect balance between work and play.
Personal Growth - Learn the best from the best.
Opportunity to engage in local and international trips.
Performance based Bonuses.
Performance based salary increment and promotion

技能

Database Management Troubleshooting Customer Support

工作详细内容

全部职位:

1 发布

工作时间:

早班

工作类型:

全职/长期工

工作地址:

拉合尔, 巴基斯坦

性别:

没有偏好

年龄:

21 - 31 年

最低学历:

学士

职位等级:

入门级

经验:

1年 - 2年

在之前申请:

Jul 23, 2020

发布日期:

Jun 22, 2020

Tech Line

· 51-100 员工 - 拉合尔

关注

Techline Pakistan is a leading AI based IT company aims to deliver superior IT Solutions to top tier domestic and international customers. Currently we are serving our clients in the area of AI, BiG Data, Fintech and Blockchain Services around the globe. We take pride in developing alternative finance applications and our own machine-learning-based fraud prediction system to minimize charge backs merchants facing online. With the core objective of serving the planet, we improve the use of technology integrated with human potential. With over 1000 employees across the country, we offer individuals a variety of career development paths that enable them to contribute to our company goals as well as their professional development. Our attractive HR policies and inclusive work environment make us an employer of choice.