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职位介绍

Company Profile:

TechLine Pakistan aims to deliver top-notch manpower supply integrated with utmost HR set of services, and solutions streamlining like-minded leaders’ partnership alliance of the client and the employee by means of consistent support gearing and steering the relation in a way to enable a win-win situation for all – all way along! We have a wide range of vacancies for Tech supporting line and Industry. 

Tack of TechLine:

Not only the way out but the best way out! No rather, no “one or two” but a must for all. Win-Win is the goal.

Job Description: We are looking for a “Customer Support Representative” to provide technical support to users in an efficient and accurate manner. You will be considered the firm’s front liner and you will deal with client inquiries and technical problems through online communication platforms.

Requirements:

  • Explain functions and procedures of software products to international clients.  
  • Provide first level contact and convey resolutions to customer issues.
  • Properly escalate unresolved queries to the next level of support.
  • Track, route and redirect problems to correct resources.
  • Update customer data and produce activity reports.
  • Walk customers through problem solving process.
  • Follow up with customers, provide feedback and see problems through to resolution.
  • Utilize excellent customer service skills and exceed customers’ expectations.
  • Ensure proper recording, documentation and closure.
  • Recommend process and operational modification or improvements.
  • Coordinating with technical team and potential customers to understand the product in hand and market needs.

Skills:

  •  Proficiency in English with British or American accent.
  •  Excellent English writing skills.
  •  Strong communication skills.
  •  Advanced troubleshooting and multi-tasking skills.
  •  Customer service orientation.
  •  Good communication and presentation skills.
  •  Proficiency as a Team Player.
  •  Ability to adapt and learn new technologies.
  •  BS degree or equivalent.

Perks:

  •  Annual holidays.
  •  Lunch provided.
  •  EOBI Facility
  •  Medical Insurance.       
  •  Life Insurance.
  •  Indoor Gaming - Perfect balance between work and play.
  •  Personal Growth - Learn the best from the best.
  •  Opportunity to engage in local and international trips.
  •  Performance based bonuses.
  •  Performance based salary increment and promotion.

工作详细内容

全部职位:
5 发布
工作时间:
早班
工作类型:
工作地址:
Johar Town, 拉合尔, 巴基斯坦
性别:
没有偏好
年龄:
20 - 26 年
最低学历:
学士
学位头衔:
Mass Communication
职位等级:
入门级
经验:
Less than 1 Year - 6 Years (Customer Support; IT Industry)
在之前申请:
Jan 04, 2020
发布日期:
Dec 04, 2019
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Tech Line

· 11-50 员工 - 拉合尔

TechLine Pakistan aims to deliver top-notch manpower supply integrated with utmost HR set of services, and solutions streamlining like-minded leaders’ partnership alliance of the client and the employee by means of consistent support gearing and steering the relation in a way to enable a win-win sit ...阅读更多

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