Company Profile:
TechLine Pakistan aims to deliver top-notch manpower supply integrated with utmost HR set of services, and solutions streamlining like-minded leaders’ partnership alliance of the client and the employee by means of consistent support gearing and steering the relation in a way to enable a win-win situation for all – all way along! We have a wide range of vacancies for Tech supporting line and Industry.
Tack of TechLine:
Not only the way out but the best way out! No rather, no “one or two” but a must for all. Win-Win is the goal.
Job Description: We are looking for a “Customer Support Representative” to provide technical support to users in an efficient and accurate manner. You will be considered the firm’s front liner and you will deal with client inquiries and technical problems through online communication platforms.
Requirements:
- Explain functions and procedures of software products to international clients.
- Provide first level contact and convey resolutions to customer issues.
- Properly escalate unresolved queries to the next level of support.
- Track, route and redirect problems to correct resources.
- Update customer data and produce activity reports.
- Walk customers through problem solving process.
- Follow up with customers, provide feedback and see problems through to resolution.
- Utilize excellent customer service skills and exceed customers’ expectations.
- Ensure proper recording, documentation and closure.
- Recommend process and operational modification or improvements.
- Coordinating with technical team and potential customers to understand the product in hand and market needs.
Skills:
- Proficiency in English with British or American accent.
- Excellent English writing skills.
- Strong communication skills.
- Advanced troubleshooting and multi-tasking skills.
- Customer service orientation.
- Good communication and presentation skills.
- Proficiency as a Team Player.
- Ability to adapt and learn new technologies.
- BS degree or equivalent.
Perks:
- Annual holidays.
- Lunch provided.
- EOBI Facility
- Medical Insurance.
- Life Insurance.
- Indoor Gaming - Perfect balance between work and play.
- Personal Growth - Learn the best from the best.
- Opportunity to engage in local and international trips.
- Performance based bonuses.
- Performance based salary increment and promotion.
Techline Pakistan is a leading AI based IT company aims to deliver superior IT Solutions to top tier domestic and international customers. Currently we are serving our clients in the area of AI, BiG Data, Fintech and Blockchain Services around the globe. We take pride in developing alternative finance applications and our own machine-learning-based fraud prediction system to minimize charge backs merchants facing online. With the core objective of serving the planet, we improve the use of technology integrated with human potential. With over 1000 employees across the country, we offer individuals a variety of career development paths that enable them to contribute to our company goals as well as their professional development. Our attractive HR policies and inclusive work environment make us an employer of choice.
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