Company Profile:
TechLine Pakistan aims to deliver top-notch manpower supply integrated with utmost HR set of services, and solutions streamlining like-minded leaders’ partnership alliance of the client and the employee by means of consistent support gearing and steering the relation in a way to enable a win-win situation for all – all way along! We have a wide range of vacancies for Tech supporting line and Industry.
Tack of TechLine:
Not only the way out but the best way out! No rather, no “one or two” but a must for all. Win-Win is the goal.
Job Description:
We are looking for “Technical Support Representatives” who can provide integration and technical support to our existing clients in order to
Requirements:
• Go through technical documentation and assist with customer queries; redirecting problems to appropriate resource.
• Should be able to handle queries over Skype, Zoom, Gmail and other web tools.
• Should be quick to deliver answers.
• Provide customers with a walk-through to help understand their problems.
• Review back-office to troubleshoot any customer queries.
• Accommodates client disabilities by recommending devices and techniques.
• Liaison between Sales and Tech department to provide quick support.
• Foresee customisation requirements by the customers and deal accordingly.
• Develop training manuals to support personnel’s and to interact with end users; by identifying learning issues; recommending instructional language.
• Avoids legal challenges by monitoring compliance with service agreements.
• Establish goals and objectives for system improvements and upgrades.
• Implement new processes to improve efficiency and customer satisfaction while reducing costs.
Skills:
• Willing to work in social hours considering the time zone differences.
• Experienced in handling technical queries.
• Highly Fluent in speaking and writing English.
• Proven Experience in Coding and Software Development especially; JavaScript, Python, PHP.
• Knowledge of Flowchart Diagram, Frontend and Backend.
• Customer Service, Time Management, Computer Skills and Problem-Solving Skills.
• BS Degree or Equivalent.
Perks:
• Annual holidays.
• Lunch provided.
• EOBI Facility
• Medical Insurance.
• Life Insurance.
• Indoor Gaming - Perfect balance between work and play.
• Personal Growth - Learn the best from the best.
• Opportunity to engage in local and international trips.
• Performance based bonuses.
• Performance based salary increment and promotion.
Techline Pakistan is a leading AI based IT company aims to deliver superior IT Solutions to top tier domestic and international customers. Currently we are serving our clients in the area of AI, BiG Data, Fintech and Blockchain Services around the globe. We take pride in developing alternative finance applications and our own machine-learning-based fraud prediction system to minimize charge backs merchants facing online. With the core objective of serving the planet, we improve the use of technology integrated with human potential. With over 1000 employees across the country, we offer individuals a variety of career development paths that enable them to contribute to our company goals as well as their professional development. Our attractive HR policies and inclusive work environment make us an employer of choice.
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