Company Profile:
TechLine Pakistan aims to deliver top-notch manpower supply integrated with utmost HR set of services, and solutions streamlining like-minded leaders’ partnership alliance of the client and the employee by means of consistent support gearing and steering the relation in a way to enable a win-win situation for all – all way along! We have a wide range of vacancies for Tech supporting line and Industry.
Tack of TechLine:
Not only the way out but the best way out! No rather, no “one or two” but a must for all. Win-Win is the goal.
Job Description:
We are looking for “Technical Support Engineers” who can provide integration and technical support to our existing clients in order to triage them. you will also be working with our software engineering team to troubleshoot and resolve the issues, if required.
Requirements:
• Troubleshoot problems reported by customers and help solve technical issues.
• Answer questions from customers as well as prospective customers about the features and capabilities of our solutions.
• Develop customer-facing documentation for our solutions on an as-needed basis.
• Communicate customer needs and wishes to our product team.
• Log and track customer issues, and communicate status back to the customer.
• Address issues resulting from application monitoring to ensure system availability.
Skills:
• Excellent understanding of the technical fundamentals of the web-based applications.
• Hands-on experience in relational databases. (SQL Server, MySQL)
• Programming skills. (PHP)
• Knowledge in XML, JSON and web services.
• The ability to be a good listener, and to really understand a customer problem or question and help them solve it.
• Excellent written and verbal communication skills.
• Strong customer service skills.
• Strong organization skills.
Perks:
• Annual holidays.
• Lunch provided.
• EOBI Facility
• Medical Insurance.
• Life Insurance.
• Indoor Gaming - Perfect balance between work and play.
• Personal Growth - Learn the best from the best.
• Opportunity to engage in local and international trips.
• Performance based bonuses.
• Performance based salary increment and promotion.
Techline Pakistan is a leading AI based IT company aims to deliver superior IT Solutions to top tier domestic and international customers. Currently we are serving our clients in the area of AI, BiG Data, Fintech and Blockchain Services around the globe. We take pride in developing alternative finance applications and our own machine-learning-based fraud prediction system to minimize charge backs merchants facing online. With the core objective of serving the planet, we improve the use of technology integrated with human potential. With over 1000 employees across the country, we offer individuals a variety of career development paths that enable them to contribute to our company goals as well as their professional development. Our attractive HR policies and inclusive work environment make us an employer of choice.
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