发布 May 23, 2018 2 查看
- Escalation point for all technical issues
- Adhere to SLA response and resolution times and ensure cases are regularly updated.
- Escalation of problems in a timely manner as per the escalation matrix.
- Able to work at a high level independently, utilizing other resources with good judgment
- Able to make customers feel great about their support experience regardless of the outcome via high level, polished customer and relationship management skills
- Ensuring security and confidentiality is maintained at all times
- Troubleshoot and resolve issues when contacted by clients by providing both on-site and remote support
- Sound Knowledge in Solaris 10/11 and Oracle Linux Operating system
- Proficiency in supporting various Oracle Servers (SPARC/X86 platforms) running Solaris operating system
- Oracle Virtualization, LDOM & Server Sizing
- Configuring and Administering Solaris Zones and Containers on SUN Solaris 10/11 OS
- Patches and Packages administration
- Troubleshooting Hardware and Operating system related issue
- Good written, verbal and interpersonal skills
- 24*7 availability to provide support services
- Any other duties as assigned by management
Techaccess Pakistan Private Limited
Techaccess is Regional System Integrator, delivering intelligent business solutions, technical support and a diverse range of IT services to Our Clients. With offices in Pakistan, U.A.E and Africa, Techaccess adds consummate business value to industries through Consulting, IT Infrastructure and Enterprise Management. Over a decade of experience and having been certified from the ISO 9001:2008 Standard, makes us optimally equipped to provide effective solutions with comprehensive consolidation. Techaccess provides clients with the information they require to support their strategic IT decision making. Detailed technical advice and knowledge is provided through our team of highly qualified IT specialists and consultants. Our customers range from small, fast-moving organizations, through to large nationwide corporations, each with an individual set of needs and objectives. We have successfully completed and are maintaining mission-critical projects in Government, Telecommunications, Defense, Oil and Gas, Banks and Financial Institutes and other important sectors in Pakistan. Our successes mirror our ambition and we pride ourselves on the manner in which we manage both our customer and business partner relationships. Our future is based upon our ability to adapt to technological change and to appreciate our customer’s needs.
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