发布 Jul 10, 2018 16 查看
Front Desk officer's work encompasses many tasks such as greeting patients, scheduling appointments, performing clerical duties, managing insurance and billing and providing medical procedural support. Responsibilities include
- Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries.
- Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
- Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
- Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
- Ensures availability of treatment information by filing and retrieving patient records.
- Maintains patient accounts by obtaining, recording, and updating personal and financial information.
- Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims.
- Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs.
- Helps patients in distress by responding to emergencies.
- Protects patients' rights by maintaining confidentiality of personal and financial information.
- Maintains operations by following policies and procedures; reporting needed changes.
- Contributes to team effort by accomplishing related results as needed.
The Aga Khan Health Service Pakistan
The Aga Khan Health Services (AKHS) is one of three agencies of the Aga Khan Development Network (AKDN) that support activities in health. The others are the Aga Khan Foundation (AKF) and the Aga Khan University (AKU). Together, the three agencies provide quality health care to five million people annually and work closely on planning, training and resource development. AKHS also works with the Aga Khan Education Services (AKES) and the Aga Khan Agency for Habitat (AKAH) on the integration of health issues into specific projects. Aga Khan Health Service, Pakistan (AKHS,P), an agency of the Aga Khan Development Network, is a not- for- profit Company operating in Pakistan to provide primary and secondary health care to needy populations. At a time of great change and with many current initiatives and ambitious for the future, AKHS,P provide a uniquely challenging work environment.
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