发布 Feb 26, 2021 9 查看
RESPONSIBILITIES:
- Supporting customer locally and internationally via remote sessions, phone and ticket system and coordinating with Data Center staff.
- Should be able to troubleshoot and provide prompt support as per SLAs.
- Effective communication with users at all levels with proper technical documentation of each case including tracking simple to complex issue resolutions.
- To help in achieving company-wide objective, while ensuring complete customer satisfaction.
- Time management, coordination skills and customer care attitude are a must.
- Any other task assigned by the management.
CRITICAL & TECHNICAL SKILLS:
- Must have worked on one or more mail servers. Preference will be given to candidate with strong concept and working experience of MDaemon Mail Server or Microsoft Exchange or Zimbra.
- Strong Knowledge of POP/SMTP/IMAP Protocols and configuring various mail client with in-depth knowledge of handshake and encryption protocols including SSL/TLS.
- Knowledge of Email Security and Backup Tools like Barracuda, Sophos, Acronis
- Cpanel / WHM - strong grip and understanding of various features of WHM/Cpanel.
- Strong knowledge of TCP/IP, POP/SMTP/IMAP and Mail Server technologies
- Very strong concept of DNS and Mail Server components and architecture.
- Person we are looking should be customer friendly, strong interpersonal skills, good computer knowledge, professional telephone behavior and effective writing skills
Thobson Technologies Pvt Limited
Thobson Technologies, a subsidiary of Thobson Group Inc. is a leading Information Technology Company dedicated to the business of creating Internet applications, eCommerce Solutions, and Networking and Telecommunications Infrastructure. One of the Thobson's competitive advantages is its integration capabilities with emerging technologies. TGi has grown from its core business of systems integration and network engineering to offer solutions in areas ranging from customized application development, to turnkey e-commerce solutions with back-end database integration, CRM solutions, ERP solutions, WAP applications, and web site hosting. Thobson serves the information technology needs of clients in international markets. Thobson Group offers a complete range of Information Technology services to match the needs of today's forward thinking global businesses: Infrastructure Solutions: * Messaging and Collaboration * Knowledge Management * LAN and WAN Implementation * Intranet/ Extranet and VPN * Telecommunications * Network Security * ISP and ASP Solutions * Platforms Software Solutions: * Custom Application Development * Database Development and Integration * Wireless Application Development * ERP * CRM Solutions Support Services: * Consulting * Outsourcing Services * Technology Training E-Business Solutions: * Web Site Development * eCommerce Solutions * Hosting Services Data Management Services: * Data Feeding Center * Medical Transcription Center Thobson belongs to a new breed of high technology companies focusing on cutting edge communications technology. It is dedicated to providing communication and connectivity solutions to both government and private enterprises. With offices and affiliate network around the world, Thobson is able to serve clients of varying size and requirements in all their telecommunications, networking and systems needs.
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