Customer Service Executive - Inbound

Toolmart Inc. 已验证

卡拉奇 巴基斯坦

发布 Feb 16, 2021 294 查看

PKR. 40,000 - 100,000/Month

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职位介绍

Job Description


Toolmarts Inc is a California based company, providing professional quality industrial tools and accessories to US and Canadian customers since 2001 thru multiple ecommerce portals and market places including eBay and Amazon stores.


We are looking for candidates with experience of email/call (call experience is preffered but not mandatory) based Customer Services for our websites and marketplaces including eBay, Amazon and Walmart. Helping customers via Live Chats, Inbound Calls & Email Correspondence are the major tasks.


Excellent English communication skills required.


Responsibilities 


The Customer Services Representative will manage the following aspects of Customer Services and admin work, mostly when the customer calls in or email to inquire about their order specific issues.




  • Answering inbound calls from customers, resolving their issues, and taking call notes




  • Responding to instant chat queries and customer emails, answering questions and resolving any issues




  • Completing ad-hoc admin tasks as required by the business needs, for example updating customers about shipment delays, out of stock items, payment refunds etc.




  • Making outbound calls to customers to update them on information




  • Communicate regularly with the US staff and provide clear visibility of daily efforts made, successes, work/cases outstanding and highlight any issues or concerns




  • Take ownership of all calls, tasks and Customers cases and follow problems through to resolution.




  • Identify customer service trends and determine process improvements to improve the way tasks are managed, as well as highlighting improvements to the existing product 




Required Skills



  • Positive attitude with great written and verbal English

  • Polite, enthusiastic and warm telephone manners

  • Great listening and communication skills in a professional manner

  • Flexibility, able to embrace change, good at multitasking

  • Take ownership and responsibility for issues

  • Good problem-solving skills

  • Attention to detail

  • Good time management and organizational skills

  • Computer literate - able to utilize different IT systems


 

工作详细内容

全部职位:
2 发布
工作时间:
晚班
工作类型:
工作地址:
性别:
没有偏好
最低学历:
大学入学/0级
职位等级:
资深专业人员
电话预约已成功,我们的专家会在短时间内与你联系:
1年
在之前申请:
Mar 16, 2021
发布日期:
Feb 16, 2021
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Toolmart Inc.

· 11-50 员工 - 卡拉奇

An offshore software and application development company owned by Toolmart Inc (Est. 1986) located in California, USA. Toolmart Inc. is one of the major industrial tool distributor and online retailer for more than 50 top US brands. The company started off its offshore development house in Pakista ...阅读更多

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