We are hiring a CSR Agent & Data Analyst to manage customer queries and complaints and to collect and analyses data to identify trends and provide clients or management with valuable information that they can use to improve marketing, operational and businesses practices. In this role you will be responsible to carry both task where you will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers and have basic understanding of working with google sheets.
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ptutoria pk is fast paced, modern organization looking to set the tone for online education in Pakistan. We aim to be a one-stop solution for year-long studies and exam preparation, benefiting a range of stake holders from students, parents and educational institutes. We have designed high-quality study material which is catered various educational boards across Pakistan: Federal, Rawalpindi, Lahore, Gujranwala, Karachi, Peshawar boards, with many more to come. We work primarily on software, applications and content related to online education. Our areas of hiring currently include: Paid Social Media Marketing & Google Adwords Front End Development Back End Development/p