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Call Center Agent

Twice Da Spice

发布 Sep 23, 2022 283 查看

Call Center Agent (Restaurant Field)

We are looking for an energetic and enthusiastic candidate (Female) holding 1-2 years’ experience in the Restaurant domain. The candidate will be responsible for taking calls (taking orders) and followup calls till delivery of food and for getting feedback from customers.

Requirements

Knowledge of customer service principles and processes
Relevant product knowledge
Experience in restaurant would be preferred·
Basic business administration knowledge

Skills and Competencies

Excellent communication skills (English & Urdu)
Customer service orientation
Patience
Adaptability
Initiative
Persuasiveness
Stress tolerance
High energy level
Integrity
Must be flexible for doing evening/ night shift

Job Description:

To take calls/ chat correspondence directly with customers related to order taking and respective queries.
To evaluate calls according to the set parameters/ SOPs’
To maintain track of calls