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Customer Support Representative

We are looking for skilled male/female staff to join our teams of CSRs/TSRs on Inbound/Outbound projects. If you think you can work up to the mark and are enthusiastic to work in an environment that molds you into professional, apply here. Handsome salary package is being offered to the deserving candidate.

Job Timings:

2am-10pm

As the customer service officer, you will:

Meet and greet clients and customers
Respond to internal and external enquiries via email and phone.
Manage customer order entries
Provide customers with quotes and product knowledge
Perform general administration tasks
We are looking for someone who is friendly, hardworking and thrives in a fast-paced environment.
Manage large amounts of incoming calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers

The successful candidate will also have: