发布 Jun 17, 2019 453 查看
Responsible for ensuring that the customer receives a superior level of service during banking transactions at the branch by coordinating between tellers / relationship officers and customers; Handles all customer related queries, problems etc. and ensures high scores in quality and service measures.
1. Assist in ensuring consistency of internal / external customer experiences by inculcating a Service Culture and leading by example.
2. Manage customer traffic within the branch to ensure key service standards are met.
3. Deal proactively with the branch customers to fulfill their banking requirements, Issuance of bank statements, responding to customers’ account balance inquiries and issuance of customers’ Zakat and tax exemption forms.
4. Customer communication through telephone for Call Back Confirmation (CBC), cheque book and ATM card availability confirmation.
5. 100% customer complaints communicated through verbal, written or other channels to be logged in CMS and closure within define TAT.
6. Actively involved in the activation of branch dormant accounts.
7. Return mail process to be followed for SOA. MIS to be maintained for follow-up with customers for updating correct details
8. Assist in Branch Cross selling & promoting retail banking products.
9. Assist in ongoing service related initiatives/projects given to the branch.
United Bank Limited (UBL)
United Bank Limited is the second largest private commercial bank in Pakistan with over 1000 branches and has an international presence in 10 countries. We are a growing bank with immense potential and prospects for employment in the offering. We are on the path rerouted for attaining excellence; to achieve our goals for more prosperity and to enhance our internal and external equity. We believe in setting the right goals for the right jobs and we strive to identify the right resources. UBL is known for redefining the career paths and growth prospects of all its employees, and we pride ourselves in that. In order to ensure their success, we provide an affluent work environment, conducive and beneficial to the enrichment of their personal grooming and one that proves instrumental for the success of the Bank. UBL is the place for you if you are willing to materialize all your deliverables in alignment with the organization's holistic vision to grow and excel.
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