发布 Feb 09, 2021 2 查看
Requirements:
- A professional approach in answering support inquiries and provide information about products and services, taking input of issues and their redressal thereof.
- Provide accurate, valid and complete information by using the right methods/tools
- Escalate unresolved queries to respective departments for accurate redressal
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Work closely with Tech team to identify the reported glitches and expediting those issues.
- Maintaining records of transactions and interactions.
- Maintaining Daily/Weekly/Monthly reports.
Vaival Technologies
In over seven successful years of business and with the help of 90+ fantastic team members Vaival has perfected its sole dedication: to deliver Offshore Agile Software Development Teams. We have worked with businesses of all types and sizes from all around the world, from independent startups and agencies to software product development companies, enterprise ventures, and much more. They all came to Vaival with a simple request – to simplify their outsourcing experience, reduce their costs and lower time-to-market – and they were all delighted with what we helped them do.
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