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Operation & Customer Support Executive - Courier Division

Be the part of winning team by joining as OPs & CS Executive. This is highly challenging position that required excellent operational controls, team leading skills, team controls, understanding of courier operations or related industry experience.

JOB DESCRIPTION:

Oversee day to day operation task such as pickup & deliveries.
Assigning orders to concerned couriers
Ensuring timely pickups of E-commerce shipments from customers
Maintaining excellent relationship with customers at all times.
Debrief orders which are not delivered & seek advice from customers
Liaison with couriers during the day for their issues.
Customer service is extremely important and in the role of Operations Manager, it will be your job to ensure service levels are maintained and customer satisfaction achieved.
Ensuring early morning availability of couriers/riders.
Morning briefing to couriers for daily operations plan.
Receiving shipments in evening and sort them area wise.
Manifestation of shipments as per route/ courier.
Ensuring timely delivery of return shipments.

KNOWLEDGE, SKILLS & ABILITIES

Should Computer friendly.
Able to use excel proficiently
Should have basic understanding of ERPs
Able to listen, read, understand and perform assigned duties.
Honest, hardworking and dedicated.
Ability to maintain effective working relationships with other employees.

EDUCATION

Minimum Education: Business Graduate (BBA) / (MBA)

EXPERIENCE

Minimum Experience: at least 1 year of experience in courier industry shall be preferred. However operation role in any industry with good exposure shall work.