。该工作已被公司管理人员暂停申请，不再接受简历投递

Onsite Support Analyst

World's Leading Technology & Oilfield Company

卡拉奇，巴基斯坦

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发布 Oct 16, 2019 1 查看

Responsibilities:

Provide second-line IT investigation and diagnosis.
Resolve and close incidents and service requests as per help desk procedures and allocated timelines.
Escalate unresolved incidents and service requests within agreed timescales.
Log incident and service request details per help desk procedures.
Communicate with customer regarding incident progress.
Ensure tickets are always updated until issues are resolved.
Conduct customer satisfaction callbacks and surveys.
Complete GET IT training for On-Site Support Analysts.
Comply with Quality, Health, Safety and Environment policies and IT policies.
Liaise with customers, other IT support groups and third-party providers when necessary.
Perform staging of PCs.
Maintain Global Asset Management database with updates related to the assigned hardware.
Perform Install, Move, Add and Change tasks.
Perform hardware and software maintenance and support.
Participate in IT team and follow up on objectives and key performance objectives. Troubleshoot and resolve PC incidents and VIP requests. Liaise with third-party suppliers for hardware repair.
Assist with SISC on IT security issues and virus elimination.
Assist local Server Team when server maintenance is required.
Assist in infrastructure setup and renovation project at location including the network devices, Lenel ePACs, CCTV, servers, network equipment/wiring, and A/V and UC Systems. Work with Distributed Services, Systems, Network Support and Event Management teams.Coordinate spare asset inventory.
Maintain asset management.
Assist local Network Team when network equipment maintenance is required.
Present to and educate customers on IT solutions, methods and tools to increase their efficiency.
Organize and schedule UseIT training in location to match key performance objectives requirements.
Participate in GeoMarket projects to accomplish common objectives. Participate as a key person in IT Domain structure.
Supervise suppliers to perform maintenance, IMAC of IT equipment. Identify improvement areas and propose solutions.
Design and build small applications to automate processes and address a business requirement.

工作详细内容

全部职位:

1 发布

工作时间:

早班

工作类型:

全职/长期工

工作地址:

卡拉奇, 巴基斯坦

性别:

没有偏好

最低学历:

学士

学位头衔:

Minimum bachelor’s degree in Computer Science with specialization in Software Engineering

职位等级:

资深专业人员

经验:

2年 - 4年 (Experience in relational database and application development, Good knowledge on Agile Software Development Cycle, Familiar with Azure DevOps environment and tools ,Software development experience and knowledge: Sharepoint Online, .NET, Python,)

在之前申请:

Nov 01, 2019

发布日期:

Oct 16, 2019