User Engagement Specialist

Yuztech 未验证

拉瓦尔品 巴基斯坦

发布 Nov 04, 2019 61 查看

PKR. 25,000 - 40,000/Month

申请该工作

关闭

职位介绍

Online learning is exploding. Companies like Lynda, Udacity, Coursera and Udemy are taking off left and right and massive value is being created. This is an incredible place to be if you have a space staked out. We do. Illumeo is the leader in online learning for accounting and corporate finance professionals. We have thousands of subscribers and our corporate clients include Google, Oracle, Cisco, Intuit, Yelp, Carnival Cruises and many more. But we’re just getting started.

We are looking for a User Engagement Specialist who can help us help our clients get the most of our platform. We are looking to create a position that understands our clients’ and their users’ professional development needs and then helps us build, run and measure the effectiveness of engagement programs. We will learn together: us, our clients, and the person we hire for this position. The end result will be clients utilizing the Illumeo platform for truly effective professional and organization development within our target users in accounting and corporate finance.

You will also be key to ‘bringing up’ new clients and training them on the platform. This will require deeply learning the Illumeo platform and then training others on its use.

The position will be a key listening post and will be constantly interacting with our clients and their users. A great candidate will have experience with and a sense for learning programs that work at a professional level, and will be a strong and friendly communicator. Your work will have a direct and profound impact on our ability to satisfy our clients’ learning needs, and therefore keep them with us for the long run.

Responsibilities:

·         Frequently survey our customers and end-users to understand how they are using the Illumeo platform, as well as what’s working and what isn’t

·         Help us understand design and development priorities to ensure we’re meeting our customers’ needs

·         Help us build better courses through better instructional design

·         Do continuous statistical analysis to understand usage patterns across the platform

·         Calls to customer managers and leaders to understand their needs and help them understand how to take best advantage of our platform

·         Calls to end-users to understand their needs and help them understand how to take best advantage of our platform

·         Monitor and report on customer usage of the platform

·         Collect and communicate customer feedback/enhancement requests

·         Working with sales team to plan for corporate customer renewals

Requirements

·         Experience in customer engagement a huge plus, but other ‘customer-facing’ roles in your past will help

·         Statistics and data analysis experience a plus

·         Instructional design background a plus

·         Excellent English verbal and written communication skills

·         Positive personality – fun to interact with

·         Great with online technology

Other:

Please include a resume with your submission

工作详细内容

全部职位:
2 发布
工作时间:
晚班
工作类型:
工作地址:
性别:
男性
最低学历:
学士
职位等级:
资深专业人员
电话预约已成功,我们的专家会在短时间内与你联系:
2 Years
在之前申请:
Dec 04, 2019
发布日期:
Nov 04, 2019
显示基本信息 浏览全部工作信息

你最大的竞争优势

快速得到有竞争力的分析和专业的对你的评定
联系我们团队的专业顾问来提升你的简历
尝试罗资 专业版

Yuztech

· 1-10 员工 - 拉瓦尔品

Yuztech is a leading provider of online internet solutions specializing in corporate website design, Software and Web Application Development as well as graphic and logo design, digital marketing and search engine optimization. Established in 2001 with an in-house team of programmers, graphic desig ...阅读更多