Job Description

• The Internal Account Manager works closely with the External Sales Director to help grow margin for pre-defined territory locations/customers.
• They are responsible for facilitating the execution of all customer service relates functions associated with customer support including quoting, ordering, and customer service and reporting.
• The Internal Account Manager is to execute specific sales initiatives designed to grow gross margin in the accounts they service.

Responsibilities Include:

Account Management:

• Support External account directors by managing day to day customer requests and proactively service customer IT product needs within agreed SLA’s.
• Chase orders and lead times from our internal or external support functions.
• Answer customer enquiries.
• Act as a trusted business advisor to the customer and utilise the knowledge of products, technology and services to help customers grow and thrive.
• To meet with and develop strong business relations with relevant customers

Sales:

• Drive Incremental gross margin within accounts through suggestive and inquiry selling.

Order Management:

• Process quotes and orders.
• Coordinate and Raise bids.
• Deal registration.
• Process returns.
• Ensure all customer reporting is accurate and complete in a timely fashion.
• Resolve finance queries within an agreed SLA.

Vendor relationship management:

• Building and maintaining position relation with our partners.
• To research the IT distribution supply chain.
• To meet with and develop strong business relationships with relevant iT vendors (HP, Cisco, Dell, Lenovo, Netapp).

Accreditation standards:

• Attend all relevant trainings to stay on top of the relevant technologies and meet standards for tier 1 vendor accreditations.

Meet KPI’s:

• Less than 5% order input error.
• Customer satisfaction survey (minimum 4/5).
• Invoice queries (0 queries past 30 days).
• Opportunity maintenance (0 opportunities out of month).

Required Skills