Job Description

The Customer Service Representative will be responsible for answering incoming customer telephone calls, emails and ZAC cases regarding post-sales issues, either with a solution, verification of defective product and/or referral to the manufacturer.

Key Responsibilities

  • Maintain performance standards of telephone, email and ZAC cases support set by Customer Service Supervisor
  • Research each customer problem to insure customer satisfaction
  • Call back customers who left messages during scheduled callback times
  • Track each customer call with entries into ZAC
  • Document and track calls and follow up with notes
  • Increase technical knowledge, troubleshooting and customer service skills through self-paced training and workshop participation
  • Assist with other projects as necessary

We are seeking candidates with the following:

  • Excellent customer service skills, positive attitude and accessories, logical troubleshooting skills, comfortable in a fast paced & dynamic environment
  • Previous experience w/telephone customer service
  • Excellent customer service skills
  • Excellent typing and writing skills
  • Logical troubleshooting and organizational skills

Required Skills

Ticket Checking,Excellent English skills
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Industry

BPO

CATEGORY

Client Services & Customer Support

JOB TYPE

Full Time/Permanent

Minimum Education

Bachelors

Career Level

Experienced Professional

Required Experience

1 Year - 3 Years

Total Positions

1