Sales Operations Specialist

icon Pakistan, Islamabad


Job Description

  • Enter standard and repeatable orders for IT hardware and software products for US based business as per the procedure laid out in SOP.
  • Update new products and prices, remove products (customer’s request or end of life) as part of Catalog Maintenance .
  • Keep all the relevant SOPs for the Accounts/activities assigned up-to-date.
  • Highlight to the Sales team the count and exceptions encountered while processing orders such as negative margins, bill and hold maintenance and stock concerns on daily basis.
  • Act as a liaison between sales and other departments to remove obstacles, facilitate delivery of service to customers and address issues impacting sales teams.
  • Build trusting relationships with Sales and Corporate Support leadership.
  • Frequent communication.
  • Follow-through.
  • Work with appropriate departments to identify, fix and fulfill Sales orders that are shipped and not Invoiced.
  • Manage account specific mailbox and take appropriate actions.
  • Ensure all assigned duties are completed timely and according to SLA.
  • Participate in weekly sync calls with  sales teams to facilitate communications, continuous improvement, and/or alignment of support.
  • Publish reports as required to the Sales Team.
  • Review processes to streamline efficiencies and impact on cost, delivery, service, and other metrics.

Required Skills

Conservation Awareness
Apply this job
Job has been deactivated.


Industry

BPO

CATEGORY

Operations

JOB TYPE

Full Time/Permanent

Minimum Education

Bachelors

Career Level

Entry Level

Required Experience

Fresh - 2 Years

Total Positions

1