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Posted Jun 23, 2020 3 views
Responsibilities
- Develop digital and print educational material (e.g. videos and manuals)
- Organize classroom-style seminars about Services and sales techniques
- Conduct role-playing activities to develop interpersonal skills (e.g. negotiation, teamwork and conflict management)
- Identify individual and team skills gaps
- Schedule regular training sessions (e.g. monthly or weekly)
- Ensure new hires take on basic sales training courses, including communication skills
- Liaise with managers and encourage on-the-job coaching (e.g. how to handle difficult client cases)
- Assess the impact of each educational course on staff performance and client satisfaction· Maintain updated records of training curricula and material
Requirements
- Work experience of 2 years as a Customer Service Trainer/Corporate Trainer or similar role
- Experience in sales or customer service positions is a plus
- Excellent communication and presentation skills
- BS degree in Education, Mass Communication or relevant field
- Additional certification in training and BPO training is a plus
Job Details
Job Channel:
Industry:
Functional Area:
Total Positions:
2 Posts
Job Shift:
First Shift (Day)
Job Type:
Gender:
Female
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
1 Year
Apply Before:
Jul 24, 2020
Posting Date:
Jun 23, 2020
IGET Solutions Pvt Ltd
Call Center · 51-100 employees - Lahore
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