• Maintain and develop internal support and call center quality standards;
  • Assess support interactions based on internal standards;
  • Accompany evaluations with meaningful and constructive feedback;
  • Discuss and explain feedback with agents in regular meetings;
  • Analyze all customer service metrics and how the support team’s performance affects those KPIs.
  • Create strategies to improve support KPIs.
  • Help agents improve their performance with specific instructions and constant support;
  • Create reports that reflect support performance.
  • Participate in calibration sessions to maintain consistency in internal evaluations.

Job Details

Total Positions:
5 Posts
Job Shift:
First Shift (Day)
Job Type:
Job Location:
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Entry Level
Minimum Experience:
2 Years
Apply Before:
Oct 29, 2021
Posting Date:
Oct 13, 2021

A Public Sector Organization

Information Technology · 1001-1500 employees - Lahore

A public sector organization requires the services of Qualified, Energetic, Medically Fit and Self Motivated IT Experts, Project Managers/Leaders and Support Staff on contract basis for the following positions.

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