• Be active and passionate about cold calling
  • Identify and escalate issues to supervisors
  • Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
  • Building lasting relationships with clients and other call center team members based on trust and reliability.
  • Utilizing software, databases, scripts, and tools appropriately.
  • Provide service information to customers
  • Research required information using available resources
  • Route calls to appropriate resources
  • Document all call information according to standard operating procedures
  • Recognize, document, and alert the management team of trends in customer calls
  • Follow up customer calls where necessary
  • Upsell services
  • Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
  • Making sales or recommendations for products or services that may better suit client needs.
  • Taking part in training and other learning opportunities to expand knowledge of company and position.
  • Adhering to all company policies and procedures

Job Details

Industry:
Functional Area:
Total Positions:
10 Posts
Job Shift:
Third Shift (Night)
Job Type:
Job Location:
Gender:
No Preference
Minimum Education:
Intermediate/A-Level
Career Level:
Entry Level
Minimum Experience:
Less than 1 Year
Apply Before:
Aug 16, 2021
Posting Date:
Jul 15, 2021

A Telecommunication

Services · 11-50 employees - Islamabad, Rawalpindi

pp./p/p

What is your Competitive Advantage?

Get quick competitive analysis and professional insights about yourself
Talk to our expert team of counsellors to improve your CV!
Try Rozee Premium

Similar Job Titles

Telesales Agent

Prime BPO, Multiple Cities, Pakistan
Posted Mar 26, 2024

Telesales Agent

Atrium Solutions, Lahore, Pakistan
Posted Mar 24, 2024

Telesales Agent - Arabic Speaker

ROZEE.PK, Lahore, Pakistan
Posted Mar 20, 2024

Telesales Representative

Atrium Solutions, Lahore, Pakistan
Posted Mar 27, 2024
View All
I found a job on Rozee!