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Job Description

Responsibilities:

  • Manage large amounts of inbound and outbound calls in a timely manner
  • Follow communication “scripts” when handling different topics
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  •  Seize opportunities to upsell products when they arise
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call center database in a comprehensible way
  • Frequently attend educational seminars to improve knowledge and performance level
  • Meet personal/team qualitative and quantitative targets

Requirements:

  • Previous experience in a customer support role
  • Track record of over-achieving quota
  • Strong phone and verbal communication skills along with active listening
  • Familiarity with CRM systems and practices
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively

Job Details

Industry:
BPO
Total Positions:
5 Posts
Job Shift:
Third Shift (Night)
Job Type:
Job Location:
Gender:
Male
Minimum Education:
Matriculation/O-Level
Career Level:
Experienced Professional
Minimum Experience:
1 Year
Apply Before:
May 20, 2021
Posting Date:
Apr 19, 2021
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AA Communications Hub

BPO · 11-50 employees - Lahore

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