This employer is no longer accepting CVs for this job, it has been deactivated by the company\'s administrator.
Posted Jan 03, 2020 5 views
We are looking for Customer Support Executives to provide support to our US based clients.
Candidates will be required to provide support Via following mediums.
- Voice Support
- Chat Support
- Email Support
Responsibilities
- A professional approach in answering Calls/Chats/Emails and provide information about products and services, taking input of issues and their redressal thereof.
- Ensure all quality perimeters are met on every phone call/chat and email
- Maintaining records of transactions and interactions.
- Appropriate and timely follow-ups wherever required.
- Escalate unresolved queries to respective departments for accurate redressal
- Attend all required training sessions and keep up to date on all products and services knowledge.
Requirements
- Exceptional English communication (verbal/written) and analytical skills.
- Good grip on MS Office tools such as Excel, Word, PowerPoint
- Team player with multi-tasking abilities.
- Ability to identify opportunities and solutions for process improvement
- A positive mind set
Qualification
- Metric/O-A Level /Intermediate or Above
Experience
- Previous Contact Center Experience is preferred but not a must
- Provident Fund
- Paid vacation days + Sick and Casual Leaves
Skills
Job Details
Industry:
Functional Area:
Total Positions:
2 Posts
Job Shift:
First Shift (Day)
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Entry Level
Minimum Experience:
1 Year
Apply Before:
Feb 04, 2020
Posting Date:
Jan 03, 2020
A&A Dispatch Services
Advertising / PR · 11-50 employees - Lahore
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