Posted Apr 14, 2021 20 views
Job brief
- We are looking for an experienced Assistant Manager Customer Support & Compliance to provide excellent customer service and to promote this idea throughout the organization.
- The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.
Responsibilities:
- Managing the customer support department’s day-to-day functions
- Responding to escalated customer support issues.
- Implementing customer support processes to enhance customer satisfaction.
- Formulating and revising customer support policies and promote their implementation.
- Informing the team of all new information related to products, procedures, and trends.
- Assessing support statistics and preparing detailed reports on the findings.
- Interviewing and hiring new employees.
- Overseeing and evaluating the team's ongoing performance.
- Delivering performance evaluations and following the disciplinary process according to company policy.
- Collaborate with corporate counsels and HR departments to monitor enforcement of
Requirements
- 1 year of proven working experience in the field of Customer Support and or Compliance.
- Experience in providing customer service support
- Excellent knowledge of management methods and techniques
- Proficiency in English
- Working knowledge of customer service software, databases, and tools
- Awareness of industry’s latest technology trends and applications
- Ability to think strategically and to lead
- Strong communication skills
- Advanced troubleshooting and multi-tasking skills
- Customer service orientation
Skills
Job Details
AA Exchange Company (Pvt) Ltd.
AA Exchange is an established name in the money Exchange and Remittance business market and has been serving customers through our various products and services over more than 13 years. I am honored to say that AA Exchange is always striving to provide the additional services to meet customers financial needs, not only foreign currency exchange but also in-home remittances. We are the only exchange house in Pakistan providing Money Gram, Western Union and RIA Financial remittance services under one roof. As a part of our strategy for reaching out to the customers, we are opening more branches across Pakistan, locations most convenient for customers not only in urban areas but focusing on rural areas as well. AA Exchange is the name of trust and professionalism that cares for its customer.
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